There seems to be a spate of online services going awry. Last week it was TypePad suffering a meltdown, and now it's continued hiccups for del.icio.us
Interesting to compare the user (and mostly developer) feedback in both cases. The TypePad crash launched a number of complaints about poor communication on 6A's part. On the whole, the developers were grumpy and many were wondering if they could recommend TP as a platform to their clients.
By contrast, the long list of 245 comments on the del.icio.us blog is overwhelmingly positive and filled with messages of support and commiseration:-)
![[FSF Associate Member]](http://www.donkeyontheedge.com/i/fsf.png){kind=small}
The difference between these two is the communication with their users all the way through resolving problems and ending the downtime.
You should read Russell Buckly on the subject:
http://mobhappy.typepad.com/russell_buckleys_mobhappy/