There seems to be a spate of online services going awry. Last week it was TypePad suffering a meltdown, and now it's continued hiccups for del.icio.us
Interesting to compare the user (and mostly developer) feedback in both cases. The TypePad crash launched a number of complaints about poor communication on 6A's part. On the whole, the developers were grumpy and many were wondering if they could recommend TP as a platform to their clients.
By contrast, the long list of 245 comments on the del.icio.us blog is overwhelmingly positive and filled with messages of support and commiseration:-)
Comments (1)
The difference between these two is the communication with their users all the way through resolving problems and ending the downtime.
You should read Russell Buckly on the subject:
http://mobhappy.typepad.com/russell_buckleys_mobhappy/
Posted by Xen Dolev | December 20, 2005 9:42 AM
Posted on December 20, 2005 09:42