It's hard to explain exactly why it is, but Vodafone is so spectacularly crap it makes me cry. I'm guessing crying is actually part of their CRM strategy as I'm pretty sure to shed a tear whenever I speak to their customer 'support' people...
Phil Roche made this natty little broken sim card graphic way back in November 2002. I'm sure he's forgotten he ever made so maybe a ping to his referral log will remind him of the joyous occasion.
One of the things that really irks me is that I spend a lot of time consulting with large firms (many of them mobile network operators) on the influence of individual consumers, but when faced with an actual problem I'm left feeling powerless and impotent:-(
OK, off to chop up my three Vodafone sim cards and rekindle my difficult 15-year marriage with Orange...
