Just wanted to let you know that nine (9) letters and five months later, Orange has finally come clean.
They agree that their terms and conditions are unfair--they agree that it is ironic for them to be running an advertising campaign called "Fair"--and in consequence, they agree to fix my bill. They also agreed to review their T&Cs and are having an internal review about customer handling.
I'll package the correspondence up nicely for those letter-writing voyeurs out there when I get a mo.
