Zune (you can't do that, no, sorry, not that either and you've done that once too many times in the last 12 hours so sorry, you'll need to reset...)

Really good piece on the Zune's user experience chez Lefsetz:

Simplicity. Usability. Delivering what the customer wants. Sounds easy, but Microsoft fucked it up.

Lefsetz Letter - Zune (via monkchips)